Refund Policy

• Annual plans: 14-day full money-back on your first annual payment.
• Monthly plans: cancel any time — you keep access until the end of your paid month. No partial refunds for the current month.
• Yearly renewals: after the first year, annual renewals are non-refundable. You may downgrade or cancel before your next renewal.
• Refunds are processed within 5-10 business days to the original payment method.

A refund is available if any of these apply within the eligibility window:

• You purchased an annual plan in the last 14 days and have changed your mind.
• The platform was unavailable to you for an extended period (downtime > 24 hours in a billing cycle) and we couldn't restore it.
• You were charged in error (duplicate billing, billed after cancellation, etc.).
• A feature you specifically subscribed for was removed during your billing period.

• Monthly subscriptions mid-cycle (cancel anytime, but the current month is not refunded).
• Annual renewals after the first 14 days have passed.
• Heavy usage of the platform before the refund request (we may decline at our discretion if > 50% of plan quota has been consumed).
• Third-party costs we don't control (carrier fees, payment-processor fees, taxes).
• Trial periods (no charge = nothing to refund).

Two ways, both work:

1. Open Account, click Request refund, tell us briefly why. We review and reply within 2 business days.
2. Email hello@hades.ae with the email you signed up with and the reason.

If approved, the refund is issued to the original payment method (Stripe). Bank-side processing typically takes 5-10 business days. We email you once the refund is sent.

For edge cases (e.g. paid annual, used some of it, want to stop), we may offer a pro-rated refund at our discretion. This is not automatic — explain the situation in your request and we'll make a fair call.

If you have a billing dispute, please contact us first — we resolve most issues within hours. Filing a chargeback without contacting us costs both sides ($15+ fees per dispute) and may result in suspended access while the dispute is investigated.

Cancellation stops future renewals — you keep access until the end of your paid period. Use the Manage subscription button in Account (it opens the Stripe-hosted billing portal).

Refund returns money already paid — limited to the cases above.

This policy is intended to comply with UAE Consumer Protection Law (Federal Decree-Law 15 of 2020). If you believe your refund request was handled unfairly, you may escalate to the UAE Ministry of Economy's consumer protection department.

Refund questions: hello@hades.ae · Operated by Hades Trading FZE, Ajman Free Zone, UAE.